Release Highlights #

WHMCS 8.12 introduces scheduled actions and pinning for support tickets, the option to send invitations to new admins, analytics tracking with Mixpanel®, and improvements to the premade promotions for MarketConnect SSL certificate sales.

Version History #

Upgrade Requirements #

Before upgrading to this WHMCS version, make certain that your system meets the following requirements:

New Features #

Pinning for Support Tickets #

Admins can now pin support tickets to the top of the list at Support > Support Tickets.

Learn more…

Scheduled Actions for Support Tickets #

The new Scheduled Actions tab allows you to add automated actions to individual support tickets. You can easily schedule changes to ticket priority level, reassignment, and other actions.

You can add scheduled actions when you view a support ticket at Support > Support Tickets.

To control access to this feature, we have added new permissions at Configuration () > System Settings > Administrator Roles.

Learn more…

Admin Invites #

You can now send your staff invitations to create their own accounts in the WHMCS Admin Area. This increases security by allowing staff to set their own usernames and passwords.

You can choose to send an invitation when you add a new admin at Configuration () > Manage Admins.

• Invitation links expire after seven days. If a link expires before the new admin sets up their login credentials, you can resend it.
• The invitation email uses the new Admin Invitation email template at Configuration () > System Settings > Email Templates.

Learn more…

Analytics Tracking #

The more we know about how you use WHMCS, the better we can tailor our future releases to your needs. To help us gather this data:

• You can consent to tracking for existing WHMCS installations by enabling Analytics Tracking in the Other tab at Configuration () > System Settings > General Settings.
• You can consent to tracking for new WHMCS installations in the Setup Wizard.

When you enable this setting, you give WHMCS and Mixpanel consent to collect user activity data, like how often you click on different features when using WHMCS.

Learn more…

Updates and Improvements #

MarketConnect SSL Promotion Improvements #

We have updated the landing page and promotions that your customers see in the Client Area when you sell SSL certificates using WHMCS MarketConnect.

Learn more…

OPcache System Check #

The OPcache PHP extension can cause serious problems with cached data use and PHP script execution in WHMCS.

To help ensure that this extension remains disabled on WHMCS installations, a new check at Configuration () > System Health provides a warning if OPcache is enabled. A global warning will also appear in the Admin Area.

Learn more…

cPanel Quick Shortcuts #

We have updated the Client Area Quick Shortcuts section for the cPanel module to replace the Addon Domains and Sub Domains icons with a Domains icon.

Localization Improvements #

WHMCS is working to improve the quality and availability of our supported languages. As a result, this and future WHMCS releases will include more updates and additions to localization files in the /lang and /admin/lang directories.

If you customize these files, make certain to use the recommended overrides system to prevent updates from erasing your customizations.

Deprecations #

N/A

Removals #

N/A

For Developers #

Scaling Quantities for Modules and APIs #

We have improved our module and API support for scaling quantities in products and product addons.

Learn more…

Template Changes #

For a list of changed files and a graphical view of the exact changes between WHMCS 8.11.2 and WHMCS 8.12.0, see our GitHub® repositories:

• Twenty-One Theme
• Six Theme
• Standard Cart Order Form

Last modified: January 14, 2025