Set Up Email Importing - Microsoft

Set up email importing using OAuth2 and Microsoft Entra® ID (formerly Azure Active Directory). Email importing with Microsoft includes additional security benefits with OAuth2 authentication.

Set Up Email Piping - cPanel

Set up email piping using a cPanel email forwarder to pipe email replies into a file. WHMCS retrieves email replies from this file.

Use a Predefined Reply

Use a predefined reply to quickly respond to a support ticket. Predefined replies save you time and ensure consistent service for customers.

View and Import Blocked Replies

WHMCS may block email replies from senders who are unregistered, are not CC recipients, or are not associated with the ticket's associated client account. You can review and import these replies into WHMCS manually.