Affiliates

The Affiliates tab allows you to configure the WHMCS affiliate system. Affiliates help generate revenue by referring customers to your business. Affiliates can receive commissions, initiate withdrawals, and view live statistics and information on their referrals in the Client Area.

The Affiliates tab in General Settings

You can access this tab at Configuration () > System Settings > General Settings.

You can override these settings on a per-affiliate basis at Clients > Manage Affiliates.
For more information, see Affiliate System.

Enable/Disable

Whether to enable the affiliate system. Activated affiliates will receive rewards when they refer new customers to you using their unique affiliate link.

Affiliate Earning Percentage

The default percentage to pay as commission on all products. For example, if you set this to 5, the affiliate will earn 5% of each invoice that their referred customer pays to you.

You can override this commission at the product level and individual affiliate level so that different commissions apply for specific cases.

Affiliate Bonus Deposit

The default amount to set as a new affiliate’s starting balance when they join your affiliate program. Starting balances allow you to offer an incentive to new affiliates and let them reach their first withdrawal level more quickly.

Affiliate Payout Amount

The minimum balance amount to allow affiliates to withdraw their commission balance (for example, requiring a balance of $50 or more in order to make a withdrawal).

When a customer’s commission balance is below this level, they cannot withdraw the money and will not see Request Withdrawal in the Client Area Affiliates page.

Affiliate Commission Delay

The number of days between the date of sale and the availability of the commission payment. This helps you avoid paying commission on transactions that customers later dispute or cancel or that you refund within a few days of payment. This setting applies to commissions for both initial orders and renewals.

Set this value to a number of days after which you believe you have received reports on most fraudulent transactions.

  • We recommend a minimum Affiliate Commission Delay value of 1.
  • We recommend setting this to 30 or 60 days.
  • Setting this value to 0 will cause commissions to clear immediately, skipping the Pending status.
  • In WHMCS 8.3 and later, in addition to the Affiliate Commission Delay setting above, you can perform reversals on commission. For more information, see Delays and Reversals.

At the time of payment, the affiliate’s Pending Commissions Balance value will increase by the amount of commission for the order but their Available to Withdraw Balance value will not. WHMCS only awards commission if the product or service is in the Active status when payout would occur according to your settings.

  • This is either at the end of the delay period or, if you did not set a delay period, immediately.
  • If it is in another status, the system will remove the commission and you must reward it manually.

Payout Request Department

The support department to assign to the ticket that the system automatically creates when a client requests an affiliate commission payout.

The banner codes that your affiliates can use to refer customers to you.

general-settings affiliates

Last modified: October 30, 2024