Troubleshooting the Support System

Problems in the support ticket system and its related features can prevent email replies from importing properly and cause other disruptions.


Email Importing

Email importing retrieves customers' email replies to support tickets. You can use POP3, IMAP, Google®, or Microsoft® for email importing.


Argument 7 Ticket Errors

You see a `Argument 7 passed to processPoppedTicket()` error in bounced support emails after performing a WHMCS software update.


Auto-Submitted Header Errors

Troubleshoot and resolve The system prevented an autoresponder from opening a ticket. (WHMCS 8.4 and later) or Prevented an Auto Responder from Opening a Ticket (WHMCS 8.3 and earlier) errors.