WHMCS includes a full-featured ticket desk for your clients, including announcements, downloads, a knowledgebase, and a ticketing system.
WHMCS includes all of the tools you need to create a custom knowledgebase for your company. Customers can view this in the Client Area.
Add individual articles to the categories in your support knowledgebase. In your knowledgebase, each article is an individual page of information that your customers can view.
Add a category to organize the individual articles in your support knowledgebase. You must add at least one category before you can start creating knowledgebase articles.
Enable real-time article suggestions as your customers create support tickets. As a user enters a message for submission as a support ticket, WHMCS can display relevant articles that match keywords in the submission text.
The Support tab in General Settings allows you to configure settings for the support ticket system. You can choose your ticket number mask format, alter how departments display to clients, enable knowledgebase article suggestions during ticket creation, and more.