WHMCS includes a full-featured ticket desk for your clients, including announcements, downloads, a knowledgebase, and a ticketing system.
Network Issues display in the Client Area to notify customers about service-affecting issues like server outages, updates, and maintenance.
The Support tab in General Settings allows you to configure settings for the support ticket system. You can choose your ticket number mask format, alter how departments display to clients, enable knowledgebase article suggestions during ticket creation, and more.