You can stop clients from being able to close support tickets on a per-ticket or per-department basis.
Downloads can include product user manuals or relevant software utilities. They can be products you sell, like custom themes for websites, or materials related to support or customer service needs.
Enable real-time article suggestions as your customers create support tickets. As a user enters a message for submission as a support ticket, WHMCS can display relevant articles that match keywords in the submission text.
Prune ticket attachments to automatically delete and purge ticket attachments from closed tickets after a set period of inactivity.
Customize the text strings that email piping and importing use to detect quoted email replies, preventing cluttered support tickets.
You can schedule automated actions for an individual support ticket. This allows you to provide enhanced customer service by adding replies, sending admin notifications, and performing other actions on a scheduled date or after a set amount of time.
Set up email importing using POP3 or IMAP with a Google® email account. WHMCS will import the email replies from this account into the correct support tickets.