Use a predefined reply to quickly respond to a support ticket. Predefined replies save you time and ensure consistent service for customers.
WHMCS may block email replies from senders who are unregistered, are not CC recipients, or are not associated with the ticket's associated client account. You can review and import these replies into WHMCS manually.
The Tickets tab in the Client Profile lists all of a client's support ticket history.
You can customize the names of custom support ticket statuses that you add to WHMCS. The localization system requires you to add separate custom status entries for admins and clients.