Problems in the support ticket system and its related features can prevent email replies from importing properly and cause other disruptions.
If the system cron configuration is incorrect or it encounters problems when running, you may see problems with automation throughout WHMCS.
When you set up your WHMCS installation, you must set up the system cron job. The system cron controls all of WHMCS's automation, including daily tasks like generating invoices and sending email notifications.
Use System Health to view your system environment status and quickly find and address issues.
Troubleshoot and resolve timezone-related automation issues, like incorrect timestamps or cron frequency warnings.