Invalid Reset Link Errors

Problem

When a user clicks Reset your password in the Password Reset Validation email, the following error displays:

The reset link you have followed is invalid. Please try again.

Cause

The WHMCS System URL setting does not match the URL that the user attempted to use to access the password reset page. For example, the protocol (http://) or subdomain (www.) does not match.

Solution

To resolve this issue, make certain that the URL matches the WHMCS System URL setting in the General tab at Configuration () > System Settings > General Settings.

For more information, see Update the System URL.
troubleshooting authentication password-resets

Last modified: October 9, 2024