Problem #

When working with domains, you see an error that states that the registrant contact details are missing, incomplete, or invalid.

Cause #

There is a problem with the contact details in one of the following locations in the client’s profile:

• The client’s details in the Profile tab.
• The contact details in the Contacts tab, if the client chose a registrant contact during checkout.

Solution #

To resolve this issue, check and update the relevant contact details:

1. Go to the Profile tab in the client’s profile.
2. Make certain that all of the client’s details are present and valid. This includes First Name, Last Name, Email Address, Address 1, City, State/Region, Postcode, Country, and Phone Number.
3. Click Save Changes.
4. Go to the Contacts tab in the client’s profile.
5. Make certain that the specified contact details are valid.
6. Click Save Changes.

Last modified: 2025 March 19