Troubleshooting MarketConnect
If you encounter errors or issues while working with MarketConnect services or promotions, see the sections below to start troubleshooting and resolve the issue.
For more information, see MarketConnect.
Display Issues
You may encounter the following common issues:
| Error or Issue | Explanation | Next Steps |
|---|---|---|
| Landing pages are not displaying for activated products. or You see a 404 Page Not Found error.or A different page displays. | This issue is typically due to mod_rewrite rules or redirects outside of WHMCS. | MarketConnect 404 Errors |
| MarketConnect promotions do not automatically display during the order process for applicable services. | The two most common causes of this issue are that you have disabled MarketConnect promotions or that the MarketConnect addons are not correctly associated with your products. | Promotion Display Issues |
SSL Certificates
For more information, see SSL Certificates.
You may encounter the following common issues:
| Error or Issue | Explanation | Next Steps |
|---|---|---|
| The system is not successfully provisioning and installing SSL certificate purchases. | This issue is usually due to a problem in the MarketConnect product configuration or the client’s order configuration. | SSL Provisioning Issues |
| `Key Generation Failed: (XID xxxxxx) You do not have the feature “sslmanager”`` | You attempted to install an SSL certificate on a cPanel hosting account that does not have the required permissions. | Key Generation Failed Errors |
Standard DCV Polling | Instant Issuance could not deploy due to an unspecified error. | Instant Issuance Failures |
Standard DCV Polling — DigiCert could not validate the Instant Issuance token | DigiCert™ could not resolve the domain, could not find a required file, or found unexpected contents in a required file. | Instant Issuance Failures |
Standard DCV Polling — The Instant Issuance token could not be acquired | MarketConnect failed to provide an Instant Issuance token. | Instant Issuance Failures |
Standard DCV Polling — The Instant Issuance token is not deployable | The server’s control panel could not deploy a certificate using Instant Issuance. | Instant Issuance Failures |
Last modified: October 30, 2024