Troubleshooting MarketConnect
If you encounter errors or issues while working with MarketConnect services or promotions, see the sections below to start troubleshooting and resolve the issue.
- For more information, see MarketConnect.
- For general steps to troubleshoot problems in WHMCS, see Start Troubleshooting.
Display Issues
You may encounter the following common issues:
| Error or Issue | Explanation | Next Steps |
|---|---|---|
| Landing pages are not displaying for activated products. or You see a 404 Page Not Found error.or A different page displays. | This issue is typically due to mod_rewrite rules or redirects outside of WHMCS. | MarketConnect 404 Errors |
| MarketConnect promotions do not automatically display during the order process for applicable services. | The two most common causes of this issue are that you have disabled MarketConnect promotions or that the MarketConnect addons are not correctly associated with your products. | Promotion Display Issues |
SSL Certificates
For more information, see SSL Certificates.
You may encounter the following common issues:
| Error or Issue | Explanation | Next Steps |
|---|---|---|
| The system is not successfully provisioning and installing SSL certificate purchases. | This issue is usually due to a problem in the MarketConnect product configuration or the client’s order configuration. | SSL Provisioning Issues |
| `Key Generation Failed: (XID xxxxxx) You do not have the feature “sslmanager”`` | You attempted to install an SSL certificate on a cPanel hosting account that does not have the required permissions. | Key Generation Failed Errors |
Standard DCV Polling | Instant Issuance could not deploy due to an unspecified error. | Instant Issuance Failures |
Standard DCV Polling — DigiCert could not validate the Instant Issuance token | DigiCert™ could not resolve the domain, could not find a required file, or found unexpected contents in a required file. | Instant Issuance Failures |
Standard DCV Polling — The Instant Issuance token could not be acquired | MarketConnect failed to provide an Instant Issuance token. | Instant Issuance Failures |
Standard DCV Polling — The Instant Issuance token is not deployable | The server’s control panel could not deploy a certificate using Instant Issuance. | Instant Issuance Failures |
Last modified: January 8, 2025