Package Permission Errors

Problem

While provisioning an account on a cPanel & WHM server using the cPanel module, you see the following error:

You do not have permission to use Selected Package

Cause

The package name in WHMCS does not exactly match the package name in WHM.

Solution

Correct the entered package name.

To do this:

  1. Go to the Module Settings tab for the relevant product at Configuration () > System Settings > Products/Services.
  2. Make certain that the set package name matches the name exactly as it appears in WHM. This should use the username_packagename format.
troubleshooting cpanel

Last modified: October 30, 2024