Problem #

The www subdomain does not function on hosting accounts on a Plesk server.

Cause #

This happens due to the default DNS settings on a Plesk server and the requirement to check a box when creating an account to enable it.

Solution #

To resolve the issue:

1. Log in to Plesk.
2. Click Server.
3. Click DNS Settings.
4. Click Add New Record.
5. Choose CNAME under the record type.
6. Enter www in Enter Domain Name.
7. Enter <domain> in Enter Canonical Name.
8. Click OK to complete the changes.

Last modified: 2025 March 19