Troubleshooting the Client Area
If you encounter errors or issues while working with the Client Area, your online store, or the shopping cart, see the sections below to start troubleshooting and resolve the issue.
For more information, see Clients and the Client Area.
Store and Shopping Cart
You may encounter the following common issues:
| Error or Issue | Explanation | Next Steps |
|---|---|---|
| Clicking Order Now for a product only refreshes the page. | This issue may be due to a WHMCS System URL mismatch, a missing product slug, or outdated templates. | Order Now Refreshes the Page |
| Prices appear to be lower than you set them. | In many cases, this is because you enabled the Monthly Pricing Breakdown feature. | Prices Incorrect in Cart |
Captchas
For more information, see Captcha Protection.
You may encounter the following common issues:
| Error or Issue | Explanation | Next Steps |
|---|---|---|
Invalid Site Keyor You cannot log in. | The Google reCAPTCHA or hCaptcha® site key is not valid and is preventing access. | Invalid Site Key Errors |
Captcha verification failed. Contact support for more information. | If human users see this error, your captcha method’s settings may be too restrictive. | Captcha Verification Failures |
Ordering Domains and the Domain Checker
For common issues with domain searches and ordering domains, see Troubleshooting Domains.
Last modified: October 30, 2024