Troubleshoot the Support System

Troubleshoot and resolve issues while working with support departments.

Troubleshoot and resolve issues while working with support ticket replies, including email piping and email importing.

Problems in the support ticket system and its related features can prevent email replies from importing properly and cause other disruptions.

Troubleshoot and resolve issues with admins missing support email notifications.

Troubleshoot and resolve failed scheduled actions in support tickets.

Troubleshoot and resolve The system could not find the ticket ID. (WHMCS 8.4 and later) or Ticket ID Not Found (WHMCS 8.3 and earlier) errors.